Mv77 Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope of Policy

Mv77 (referred to as "we", "us", or "the platform") is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains to you ("User") how mv77 collects, uses, stores, and protects your personal information.

This Policy applies to mv77's website, mobile app, and all related services. By using any mv77 service, you are considered to have read and accepted this Privacy Policy.

We believe transparency is the foundation of trust. This Policy contains no hidden terms — everything is laid out clearly so you know exactly what we do and do not do with your data.

2 Information We Collect

Mv77 collects various types of information in order to provide its services. The table below outlines the data collected in detail:

Mv77 collects only the data genuinely necessary to provide its services. Collecting unnecessary or excessive information goes against our policy.

3 Purpose of Data Use

Collected data is used solely for specified and legitimate purposes. mv77 never uses your information for unauthorized purposes.

• Creating, managing, and completing the account verification (KYC) process.
• Processing deposits, withdrawals, and other financial transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Improving platform security and performance.
• Complying with applicable legal obligations.
• Delivering a personalized gaming experience and sending relevant offers (subject to your consent).
• Managing responsible gaming programs and identifying problematic gaming patterns.

4 Data Sharing Policy

Mv77 never sells your personal data to third parties for commercial purposes. However, data may be shared in limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or your bank to process deposits and withdrawals.
• KYC & Verification Services: Data may be shared with authorized third-party providers for identity verification purposes.
• Legal Authorities: Information may be disclosed pursuant to a court order, regulatory directive, or legal obligation.
• Technology Infrastructure: Cloud hosting and cybersecurity service providers may be granted limited data access under strict confidentiality agreements.
• Business Transfers: In the event of any business merger or acquisition involving mv77, users will be notified in advance.

5 Cookies & Tracking Technologies

Mv77's website and app use a limited number of cookies and similar technologies. Cookies are small data files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and platform security — the site cannot function properly without them.
• Functional Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand how the site is used — this is entirely anonymous data.

Cookies can be disabled through your browser settings, though some platform features may not function properly as a result.

6 Data Security Measures

Mv77 employs industry-leading technical and organizational measures to protect your personal and financial information.

• TLS 1.3 encryption is used for all data transfers.
• AES-256 encryption is applied to all stored data.
• Payment information is handled and secured in accordance with PCI-DSS standards.
• All staff who access user data are bound by strict confidentiality agreements.
• Regular security audits and penetration testing are conducted.
• In the event of a data breach, affected users will be notified within the required timeframe.

7 Data Retention Period

Mv77 does not retain your information indefinitely. A defined retention period is set for each type of data.

• Active account data: retained for as long as the account remains active.
• Financial transaction records after account closure: 7 years (as required by law).
• Customer support communications: 2 years.
• Marketing preference data: 1 year after opt-out.
• Log files and technical data: 90 days.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

Under mv77's Privacy Policy, you have several important rights that we respect and are committed to upholding.

• Right to Access: You may request to know what information mv77 holds about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated or corrected.
• Right to Erasure: You may request deletion of your data under certain circumstances — though data held due to legal obligations is exempt.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a readable format.
• Right to Object: You may object to marketing communications or profiling.

9 Children's Privacy

Mv77 is a platform strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• If parents believe their child has registered on mv77, please contact our support team immediately.

10 Privacy Policy Updates

Mv77 may update this Privacy Policy at any time. When changes are made, we take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, advance notice will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our data protection team.

• Email: [email protected] (for reference only — not a clickable link)
• Live Chat: Available anytime from within the platform
• Response time: typically within 24–48 hours